Refund and Returns Policy

https://wisebillionfactory.com Refund & Return Policy

Effective Date: September 11, 2023

At wisebillionfactory.com, we want you to be satisfied with your purchases. This Refund Policy outlines our guidelines regarding refunds for products and services.

1. Eligibility for Refunds:

  • To be eligible for a refund, you must request it within 7 days of the purchase date.
  • Refunds are only available for products and services purchased directly through our website. For products purchased from third-party retailers, please refer to their refund policies.

2. Refund Process:

  • To request a refund, please send email to admin@wisebillionfactory.com.
  • Once we receive your refund request, we will review it and process your refund within 7 days.

3. Refund Exceptions:

  • Customized or personalized products are not eligible for refunds unless they are defective or damaged.

4. Returns

If you are not entirely satisfied with your purchase, we’re here to help. Our return policy allows you to return the item within 30 days from the date of purchase. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.

To initiate a return, please [provide instructions for initiating a return, such as contacting customer support at admin@wiseibllionfactory.com. Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

5. Exchanges

If you receive a defective or damaged product, we will gladly exchange it for the same item. Please send email to admin@wisebillionfactory.com for initiating an exchange, such as contacting customer support.

6. Shipping

You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

7. Contact Us:

If you have any questions about our Refund and Return Policy or need assistance with a refund or return request, please contact us at admin@wisebillionfactory.com.

5. Disclaimer

This Return and Refund Policy is subject to change without notice. It was last updated on the above effective date. Please review this policy regularly for any changes.